A FAMILIAR SCENARIO
Tomorrow’s appointment is cancelled. The callback list starts again.
- Find a patient who can take the time.
- Call, leave a message and wait.
- Update the calendar after a reply.
Medical Scheduling & Front Office
Patient booked. Opening filled. Team ready.
Online booking, a waitlist that quietly refills cancellations, multi-location calendars, and Mox answering reschedule texts on your team's behalf — all in one shared record.
LAKE FAMILY CARE / SAMPLE WORKFLOW
Keep the day moving.
10:00 Follow-up visit Checked in
10:30Appointment bookedScheduled
11:00 New patient visit Intake ready
01 / TODAY’S SCHEDULE
A full morning. Until plans change.
Try a cancellation to see how the next step stays connected to the schedule.
FROM CANCELLATION TO CONFIRMED VISIT
The next appointment should not take a callback list.
WITH MOXCARES
An opening becomes an offer the patient can accept.
Patients book appointments online, by text, or by calling your clinic number — Mox handles the conversation end to end.
THE NEXT HANDOFF
The accepted time returns to the schedule, with the outcome visible to staff.
Illustrative workflow. Your practice sets the rules, permissions and human handoffs.
What we built
A booking workflow that carries the next step forward.
Patients book, reschedule, and confirm from anywhere. Intake flows straight into the chart. Emergency calls are routed and documented. Compliance is built in, not bolted on.
1
Automated booking
Patients book appointments online, by text, or by calling your clinic number — Mox handles the conversation end to end.
2
Phone answered automatically
Voice calls are routed and answered by Mox. Patients reschedule, confirm, or ask routine questions without waiting for a human.
3
A route to your team
Set staff handoff and after-hours rules for administrative requests. Clinical advice and emergency response stay with qualified people.
4
The next team has the context
Booking, intake and arrival status stay connected in Moxcares. Keep your EHR with a reviewed handoff, or bring clinical work onto the same platform.
What you get
The scheduling parts of the day, quietly handled.
Online booking that respects your rules
Per-practitioner calendars, visit types, buffers, cutoffs, and blackout days. Patients see only what you actually want them to see.
Self-healing waitlist
When someone cancels, Mox texts the right waitlisted patients in the right order — first reply gets the slot. No more front-desk phone-tag.
Reschedule by reply
Patients text back to move an appointment. Mox proposes real open slots, confirms, and updates the calendar. No portal login required.
Multi-location, one calendar
Route booking by location, provider, or visit type. Groups see every clinic on one screen; owners get roll-up utilization out of the box.
Self check-in without kiosks
Patients confirm arrival from their phone. The front desk sees a clean queue instead of a lobby full of clipboards.
'Block my Friday' in plain English
Tell Mox in one sentence. It clears the calendar, notifies affected patients, and offers them the next open slot — with your approval.
app.moxcares.com
Why this is different
Give your front desk another pair of hands.
Not just a booking link. Mox runs the waitlist, handles reschedule conversations, follows up with patients, and keeps calendars synced across every location — so your staff can focus on the people in front of them.
The waitlist that actually works
A cancellation isn't a hole. It's the next patient's appointment.
Every provider has a live waitlist ranked by urgency, visit type, and preference. When a slot opens, Mox reaches out in order — text first, in the patient's language — and locks in the first confirmed reply. Your front desk sees a filled slot, not a to-do list.
app.moxcares.com
FIT THE SOLUTION TO YOUR PRACTICE
Keep what works.
Connect what comes next.
Use these patient-facing workflows around the EHR your team already knows. Move clinical work to Moxcares when that becomes the right next step.
Keep your EHR
AI front desk, patient engagement and a reviewed handoff to your clinical system.
Use Moxcares end to end
Patient engagement and our EHR, with optional clinical and revenue modules.
Scribing, payments, verification and claims are optional paid modules. Plan inclusions, usage and module requirements vary. See plans and add-ons
Keep reading
Blog
From patient inquiry to booked appointment: a follow-up workflow for clinics
Create a patient inquiry follow-up workflow with clear statuses, appropriate contact, booking checks and a staff owner when an enquiry needs help.
Blog
How to fill cancelled appointments using a patient waitlist
Build a patient waitlist that helps fill cancelled appointments. Set matching rules, send clear offers and confirm bookings without creating duplicate visits.
Guide
AI receptionist implementation: a 30-day launch plan
Call flows, human handoffs, test scenarios and a downloadable pilot scorecard.
YOUR PRACTICE. YOUR PACE.
Start with the work
you want off your plate.
Bring a workflow your team wants to improve. We’ll show the next steps with Moxcares, whether you keep your EHR or use our full platform.
Show me my workflowA focused conversation. A practical next step.