TODAY / THE WORK BETWEEN THE STEPS
Your team keeps
joining the dots.
- 01
A voicemail waits for a callback
- 02
Staff work through appointment options
- 03
An intake form needs a separate send
More follow-up for the people already busy.
PATIENT ENGAGEMENT / KEEP YOUR EHR
Your front desk.
The next step handled.
Let Mox handle calls, booking, waitlists, intake and arrival. Your patients get a clear next step. Your team keeps its EHR.
No EHR replacement Human-supervised AI
Starting fresh or changing your EHR? Explore the full platform
ATAlex TaylorLake Family Care · Sample patient
INTAKE SUMMARYReady for review
Reason for visitFollow-up for knee discomfort
MedicationsPatient reports no changes
Allergies & historyResponses organized for the care team
Patient-reported answers
Source conversation available for review
Source conversation available for review
Prepared information. Clinical review stays with your team.
03
The patient’s story is ready
Your existing questions become a conversation and a reviewable summary.
Patient booked Intake prepared Team ready Next step connected
BEFORE MOXCARES / WITH MOXCARES
Same practice.
A different working day.
See what changes when the next step is part of the workflow.
Your team keeps
WITH MOXCARES / A CONNECTED WORKFLOW
From enquiry to a clear next step.
Mox answers and captures the enquiry
A suitable appointment is offered
Booking and intake invitation follow
Your team supervises and handles exceptions.
Illustrative workflow. If the patient isn’t ready to book, the enquiry stays available for follow-up. Staff handle exceptions under your rules.
THE OUTPUT YOUR TEAM ACTUALLY NEEDS
A patient’s answers.
A useful starting point.
Keep the questions in your existing onboarding forms. Change how patients answer them—and what your team receives.
- Your questions, in a chat-style intake
- Medications, allergies and history organized
- Source answers available for review
PRE-VISIT SUMMARYReview required
ATAlex TaylorNew patient visit · Sample data
- Reason for visit
- Patient reports knee discomfort for two weeks.
- Medications
- No current medications reported.
- Allergies
- No known allergies reported. Confirm at visit.
- Relevant history
- Patient reports no previous knee surgery.
Based on patient-reported answers
Review source responses before using clinically.
Review source responses before using clinically.
YOUR EHR STAYS. THE WORK AROUND IT CHANGES.
A new front desk.
A familiar clinical home.
Moxcares handles the patient engagement workflow. Your team continues clinical work in its existing EHR.
Patient-facing work
Calls and enquiries
Bookings and waitlists
Intake and arrival
Prepared informationTeam review & handoff
The clinical record
Your familiar workspace
Your clinical decisions
Your team’s review
No EHR replacement or custom API project to get started. We confirm the browser-assisted handoff, supported fields and staff review for your clinic before launch.
Thursday’s scheduleLake Family Care
Follow-up visitChecked in
Appointment booked
New patient visitIntake complete
SIMULATED PATIENT RESPONSE
An earlier time is available.
Would Thursday at 10:30 AM work for you?
Create an opening above to see the offer.Try it: create a gap in the sample schedule.
03 / Less phone tag. More opportunity.
A cancellation
doesn’t have to
stay a gap.
Mox offers open times to your waitlist. Patients choose from their phone, and the booking returns to your schedule.
FOR THE FRONT DESKLess calling one by one.
More attention for the patient in front of you.
Explore scheduling & waitlistMore attention for the patient in front of you.
ONBOARDING / KEEP YOUR EHR
One workflow first.
A practical way to start.
A focused first workflow can be up and running in a day. Timing depends on your clinic’s setup and agreed handoff.
- 01
Choose the work to hand over
Start with calls, booking or another patient workflow. Set appointment rules, staff responsibilities and escalation points.
- 02
Make it yours
Bring your forms, schedule and existing EHR. We configure the patient experience and confirm the handoff.
- 03
Test together. Then launch.
Walk through sample patients, review the outputs and agree what needs approval before you go live.
OPTIONAL MODULES / ADD WHAT YOUR WORKFLOW NEEDS
Start with your path.
Build from there.
Payments, verification, claims and scribing are optional. We confirm the plan, seats, module requirements and price for your setup.
OPTIONAL ADD-ON
Be in the visit. Review the draft.
Turn the encounter conversation into a note proposal for the clinician to review, edit and sign.
Ambient scribing
OPTIONAL ADD-ON
Prepare the balance. Make payment easier.
Check returned insurance benefits and connect payment requests, receipts and reconciliation.
Payments & verification
OPTIONAL ADD-ON
Carry the encounter into the claim.
Prepare and review claims, follow payer responses and keep the next billing action visible.
Claims & revenue workflows
Built to help. Designed for oversight.
AI staff.
Clear human control.
Mox prepares work inside the practice workflow. Your team reviews where it matters. Sources and activity records stay connected.
- 01Mox prepares
A proposal with supporting context.
- 02Your team reviews
Accept, edit or dismiss before clinical use.
- 03The action is attributable
See who acted and what happened.
Read the film transcript
Most AI assistants only answer questions. Mox works alongside the team. It can clear waitlists, follow up on no-shows, reschedule appointments, and route incoming documents. Sarah sees what Mox is doing, what needs approval, and a complete history of every action. Automation where it helps. Human supervision where it matters. Mox is the AI staff you hire, not another chatbot.
Role-based accessAudit historyPHI handling controls
BEFORE YOU START
A clearer picture.
A practical next step.
Do we have to replace our EHR?
No. This path adds Moxcares around your current clinical system. Mox handles patient engagement and prepares information for a reviewed handoff. During onboarding we confirm the browser-assisted workflow, supported fields and permissions for your EHR.
What happens when a patient enquires but doesn’t book?
Moxcares keeps the enquiry in the lead workflow so your team can see it and configure follow-up. Booking rules, outreach and staff handoffs are agreed for your practice.
Can we keep our existing intake forms?
Yes. Bring the PDF forms and questions you already use. Moxcares can turn them into chat-style intake and prepare a structured summary of the patient’s answers, including medications, allergies and history, for team review.
Does Mox make clinical decisions or handle emergencies?
Clinical decisions remain with your clinical team. Your practice defines escalation and staff handoff rules. Mox organizes patient information and prepares work for review; it is not an emergency service.
Are payments, claims and scribing included?
These are optional paid modules, with their own requirements. We confirm the clinic plan, selected AI workflows, seats and add-ons before you start. Keeping your EHR does not require buying the full Moxcares clinical platform.
Keep reading
Blog
From patient inquiry to booked appointment: a follow-up workflow for clinics
Create a patient inquiry follow-up workflow with clear statuses, appropriate contact, booking checks and a staff owner when an enquiry needs help.
Blog
Beyond a chatbot: what Moxcares connects around your existing EHR
See how Moxcares connects patient enquiries, calls, booking, waitlists, chat-style intake and arrival around an existing EHR, with clear staff handoffs.
Blog
How to fill cancelled appointments using a patient waitlist
Build a patient waitlist that helps fill cancelled appointments. Set matching rules, send clear offers and confirm bookings without creating duplicate visits.
BRING US THE WORKFLOW THAT NEEDS TO CHANGE
Keep your EHR.
Give your front desk a new start.
We’ll walk through your busiest workflow, show the patient and staff experience, and help you choose the right starting point.
Show me my workflowA practical software demo for your practice.