PATIENT PAYMENTS

Easy to pay. Easier to reconcile.

Send a secure payment link, collect at the clinic or use an authorized card on file. Keep each payment connected to the visit, invoice, receipt and remaining balance.

See the workflow How it works

Payment processing powered by Stripe
No patient portal account needed to pay by link
Cash and check recording included

Patient payment links, clinic collection options and payment reporting connected in Moxcares — Connected work. Clear next steps.

HOW THE WORK MOVES

One balance. Three simple steps.

Staff should not have to collect a payment in one tool and reconstruct it in another.

01
Prepare the request
Start with the amount due on the connected visit and invoice. Send a secure link in the patient conversation or collect at the clinic.
02
Choose how to pay
Use a payment link, Tap to Pay on a compatible iPhone, supported Stripe Terminal hardware or an appropriately authorized card on file.
03
Confirm and reconcile
Record full or partial payment, provide a receipt and update the invoice, remaining balance and transaction report together.

BUILT INTO THE WORKFLOW

Know what was collected, refunded and deposited.

Review the day without rebuilding a ledger. See collections, outstanding balances, fees, refunds, net amounts and deposits, then download a transaction report.

Payment summary, outstanding balances, deposits and a downloadable transaction report

Keep follow-up in context

Send balance reminders and answer patient questions in the existing conversation, with a clear record for staff.

Record every payment method

Capture cash and check against the invoice even though those funds are not processed by Moxcares. Supported readers handle clinic card payments.

Connect insurance and patient balances

When RCM posts the payer response, patient responsibility stays tied to the same encounter and invoice.

SEE IT IN PRACTICE

From payment request to updated balance.

See a patient pay by link and the clinic track the payment, receipt and connected balance.

What this video shows

See a patient pay by link and the clinic track the payment, receipt and connected balance.

CLEAR RESPONSIBILITIES

Card credentials stay with Stripe.

Moxcares retains the payment references and status needed for clinic work—not raw card numbers. Card-on-file use requires patient authorization; refunds, adjustments and consequential financial actions require an authorized person. Clinical information is kept out of payment metadata.

Explore the Trust Center

BEFORE YOU DECIDE

A few useful answers.

Can patients pay without creating a portal account?

Yes. Patients can open a secure payment link without creating a Moxcares portal account.

Can we accept payments at the front desk?

Yes. Moxcares supports Tap to Pay on a compatible iPhone and supported Stripe Terminal hardware.

Does Moxcares store card numbers?

Raw card credentials should remain in Stripe's payment environment. Moxcares stores the references and status needed for the clinic's payment workflow.

Can we store a card on file?

Yes, when the patient has provided appropriate authorization. The payment credential is stored by Stripe.

Can we record cash and check payments?

Yes. Cash and check can be recorded against the visit and invoice even though Moxcares does not process those funds.

Can staff issue refunds?

Authorized staff can refund or adjust eligible transactions. Refund activity should update the invoice, patient balance and report together.

Does Mox automatically issue refunds or change balances?

No. Consequential financial actions require an authorized person.

How do payments connect to insurance claims?

The payer response determines patient responsibility inside the RCM workflow. The payment is then applied to the connected invoice and patient balance.