Omnichannel communication
Talk to patients where they already are.
SMS, voice, and in-app messaging — one thread per patient, in the same record. Patients never log into a portal to reach you. Mox quietly handles the routine questions in between.
The problem
The messages your clinic sends today are a compliance gap.
Patients get answered — on WhatsApp, on iMessage, from a staff member's personal phone at 9pm. It works, right up until it doesn't.
WhatsApp and iMessage aren't HIPAA
Consumer messaging apps sign no BAA and keep no clinic-controlled record. Every chart detail sent through them is an unlogged disclosure.
Staff are texting from personal phones
The relationship — and the PHI — lives on someone's private device. When they leave, so does the thread, and nobody can audit what was said.
The portal is where messages go to die
Patients won't reset a password to ask a question. So the clinic falls back to the unsafe channel, and the gap quietly widens.
What we built
One clinic number. Compliant by architecture.
Moxcares gives your clinic a real messaging channel patients answer — without PHI ever riding an unsecured text.
- Two-way texting from a clinic number — provision a new number or port the one your patients already have.
- Personal inbox behind a verified link — identity-checked access; PHI never rides SMS — link-only by architecture.
- Shared team inbox with assignment — one thread per patient, owned by a person, visible to the team, logged in the chart.
- Consent enforced on every send — quiet hours per timezone and honest auto-replies — "not monitored overnight".
- Photos and documents into the thread — patients share them directly; staff file to the chart after review.
Why this is different
We didn't build a portal. We built the thing patients actually answer.
The industry keeps shipping one more portal for patients to forget the password to. Moxcares meets them in their text messages — and keeps every word of it inside the chart, the consent record, and the audit trail.
What you get
Communication that respects the patient and the clinician.
SMS-first, no portal required
Patients text your clinic like they'd text a friend. No app to download, no password to reset, no portal to log into just to ask a question.
One thread per patient
Every SMS, voice transcript, and in-app message lives on the same thread — visible in the chart, searchable, and never lost between shifts.
Mox handles the routine
Appointment moves, forms follow-ups, directions, hours, refill status. Your team gets pinged only when Mox is unsure or the topic is clinical.
Consent & quiet hours built in
TCPA-clean opt-in, per-patient consent record, and quiet hours per timezone. Marketing and clinical traffic run on separate rails.
Honest auto-replies
Off-hours senders get a real answer — 'The clinic is closed until 8am, Mox took your message and Dr. Patel will see it first thing' — not a generic bounce.
Voice, coming this quarter
Mox answers the phone, books by call, and hands off warm to a human when things get complex. On the near-term roadmap.