PATIENT COMMUNICATION

An easier conversation. A clearer day for your team.

Patients should not have to chase a reply. Give them a private place to message your clinic, and give staff one inbox with the context to help.

Book a workflow demo Explore the workflows

Private, authenticated conversations
Attachments alongside the conversation
Human handoff when it matters

Moxcares shared clinic inbox with patient conversations and staff follow-up — Illustrative product workflow · Moxcares

CONNECTED, STEP BY STEP

From notification to a useful answer.

Keep the convenience of a phone link without turning an ordinary SMS into a clinical conversation.

01
Notify and authenticate
Send a link using the practice's communication settings. The patient verifies access before opening the private conversation.
02
Exchange
Patients and staff share messages and attachments in the secure channel.
03
Follow through
The clinic sees the conversation, coordinates the next step and retains an activity record.

BUILT FOR THE WORK ITSELF

Less chasing. More context.

From a patient question to a staff response, the conversation stays connected to the practice.

Patient using a phone to reach the clinic's secure conversation

A private link, not another app

An SMS notification brings the patient to an authenticated conversation. Clinical messages and attachments belong inside that secure experience, not in the notification text.

Team inbox showing conversations and follow-up status

One inbox for your team

See the patient, their messages and what needs attention in one workspace. Staff can respond with the relevant context instead of searching disconnected accounts.

Patient and clinic team connected through secure messaging

Routine help, with a route to a person

Mox supports routine workflow tasks while your team handles clinical questions and exceptions. Phone booking is available through the AI receptionist, with handoff to staff when needed.

Explore the AI receptionist

SEE IT IN PRACTICE

See a secure patient conversation

Follow the exchange from the patient's phone to the clinic inbox.

What this video shows

Follow the exchange from the patient's phone to the clinic inbox.

BUILT AROUND THE PATIENT

A question should not become another phone queue.

Whether a patient needs to send a document or ask about the next step, your staff can keep the exchange in one place.

Visit the Trust Center

Patient accessing a clinic conversation on their phone

Patient-friendly access

Open a link and authenticate, without downloading an app.

Clear boundaries

Communication preferences and quiet hours help your team manage outreach.

Accountable work

Role-based access and attributed activity support a supervised workflow.

BEFORE YOU DECIDE

A few useful answers.

01Mox prepares
02Your team reviews
An attributable action

Are clinical messages sent as ordinary text messages?

The notification can contain a link. The patient authenticates to exchange clinical messages and attachments in the secure conversation; the notification and the clinical channel are different.

Can patients send attachments?

Yes. Patients and authorized staff can exchange attachments inside the secure conversation.

Does this replace the clinic's phone service?

Messaging and phone workflows can work alongside each other. The AI receptionist handles calls, bookings and rescheduling, and can capture messages or hand off to staff.

Does software alone make our practice HIPAA compliant?

No. Moxcares provides safeguards including access controls, encryption, audit records and a BAA. Your practice still manages its own policies, staff access and appropriate use. See the Trust Center for the control details.