A FAMILIAR SCENARIO
A patient asks a question. The next person needs the whole conversation.
- Search separate messages and attachments.
- Ask a colleague what happened.
- Call the patient for the same details.
PATIENT COMMUNICATION
An easier conversation. A clearer day for your team.
Patients should not have to chase a reply. Give them a private place to message your clinic, and give staff one inbox with the context to help.
- Private, authenticated conversations
- Attachments alongside the conversation
- Human handoff when it matters
FROM THE CURRENT DAY TO THE NEXT STEP
From notification to a useful answer.
Keep the convenience of a phone link without turning an ordinary SMS into a clinical conversation.
WITH MOXCARES
The conversation reaches the person who can help.
Send a link using the practice's communication settings. The patient verifies access before opening the private conversation.
THE NEXT HANDOFF
Patient messages, attachments and staff follow-up stay together in the shared inbox.
Illustrative workflow. Your practice sets the rules, permissions and human handoffs.
WHAT CHANGES FOR YOUR TEAM
Less chasing. More context.
From a patient question to a staff response, the conversation stays connected to the practice.
PRIVATE ACCESS
A private link, not another app
An SMS notification brings the patient to an authenticated conversation. Clinical messages and attachments belong inside that secure experience, not in the notification text.
Your clinic has sent a message.Open your private link
Verify. Then talk.
The notification brings you in.
The clinical conversation stays private.
MESSAGES & DOCUMENTS
One inbox for your team
See the patient, their messages and what needs attention in one workspace. Staff can respond with the relevant context instead of searching disconnected accounts.
HUMAN HANDOFF
Routine help, with a route to a person
Mox supports routine workflow tasks while your team handles clinical questions and exceptions. Phone booking is available through the AI receptionist, with handoff to staff when needed.
Explore the AI receptionistROUTINE HELP / HUMAN ATTENTION
Mox helps with
routine work.
routine work.
When a person is needed
Your team handles
the next conversation.
the next conversation.
SEE IT IN PRACTICE
See a secure patient conversation
Follow the exchange from the patient's phone to the clinic inbox.
What this video shows
Follow the exchange from the patient's phone to the clinic inbox.
BUILT AROUND THE PATIENT
A question should not become another phone queue.
Whether a patient needs to send a document or ask about the next step, your staff can keep the exchange in one place.
Visit the Trust Center
Patient-friendly access
Open a link and authenticate, without downloading an app.
Clear boundaries
Communication preferences and quiet hours help your team manage outreach.
Accountable work
Role-based access and attributed activity support a supervised workflow.
FIT THE SOLUTION TO YOUR PRACTICE
Keep what works.
Connect what comes next.
Use these patient-facing workflows around the EHR your team already knows. Move clinical work to Moxcares when that becomes the right next step.
Keep your EHR
AI front desk, patient engagement and a reviewed handoff to your clinical system.
Use Moxcares end to end
Patient engagement and our EHR, with optional clinical and revenue modules.
Scribing, payments, verification and claims are optional paid modules. Plan inclusions, usage and module requirements vary. See plans and add-ons
BEFORE YOU DECIDE
A few useful answers.
- 01Mox prepares
- 02Your team reviews
- An attributable action
Are clinical messages sent as ordinary text messages?
The notification can contain a link. The patient authenticates to exchange clinical messages and attachments in the secure conversation; the notification and the clinical channel are different.
Can patients send attachments?
Yes. Patients and authorized staff can exchange attachments inside the secure conversation.
Does this replace the clinic's phone service?
Messaging and phone workflows can work alongside each other. The AI receptionist handles calls, bookings and rescheduling, and can capture messages or hand off to staff.
Does software alone make our practice HIPAA compliant?
No. Moxcares provides safeguards including access controls, encryption, audit records and a BAA. Your practice still manages its own policies, staff access and appropriate use. See the Trust Center for the control details.
Keep reading
Guide
HIPAA-compliant patient messaging
Consent, authenticated links, two-way threads with attachments, and an exportable audit trail.
Guide
Patient satisfaction playbook
How intake and messaging improve the pre-visit experience and your reviews.
Blog
Secure patient messaging: why HIPAA disclaimers fail
If your email needs a confidentiality footer, the channel is already broken.
YOUR PRACTICE. YOUR PACE.
Start with the work
you want off your plate.
Bring a workflow your team wants to improve. We’ll show the next steps with Moxcares, whether you keep your EHR or use our full platform.
Show me my workflowA focused conversation. A practical next step.