Hiring Mox: what your AI teammate does in the first 30 days

On day one, you upload your existing paper or PDF forms — as scans, screenshots, or whatever version has been surviving on your front desk. Mox parses them, matches each question to a clinical field, and turns the whole thing into a conversational intake in your practice's tone. You approve the wording, and that's the intake your patients see from that point forward.

In parallel, Mox connects to your calendar and EHR, imports the last two years of patient data, and starts learning the shape of your schedule — which slots book fast, which ones ghost, when your recall list actually gets called.

By the second week, Mox is the first message every new patient gets after booking. It sends the intake link, answers common pre-visit questions ("do I need to fast?" "is my insurance in-network?"), reminds patients at the right time, and passes a clean, complete summary to the practitioner before the appointment starts.

Your front desk stops being the intake bottleneck. When Mox isn't sure — a tricky insurance case, a nuanced clinical question — it hands off to a human with the full transcript attached. No re-explaining.

• Conversational intake. Every new patient answers in chat, on SMS. Completion typically lands above 90%; the summary hits the EHR before the visit.
• Reminders and reschedules. Multi-touch reminders with a one-tap reschedule link. If the patient can't make it, they rebook without touching the phone.
• Recall and waitlist. Overdue patients get nudged on cadence. When a slot opens up, the waitlist gets a shot at it before the calendar goes stale.
• Post-visit follow-up. Care instructions, satisfaction ping, review request when appropriate. Handled without a human writing the message.