FOR INDEPENDENT URGENT CARE PRACTICES

Move the visit forward. Keep the record complete.

The Urgent Care Care Pack connects arrival, complaint-focused documentation, procedures and the follow-up that still matters after the patient leaves.

See the workflow How it works

Specialty Care Pack available
Reviewable clinical proposals
Intake, care plans and follow-up connected

One connected workflowIllustrative workflow

Connected practice workflow

STEP 01

Give the team a shared view of arrivals.

Intake, check-in and rooming status help staff coordinate the next handoff. Complaint-focused templates give the clinician a prepared starting point.

Explore each step. Your team stays in control.

HOW THE WORK MOVES

Your Care Pack, from intake to follow-up.

Specialty workflows built on one patient record—not just a collection of note templates.

01
Give the team a shared view of arrivals.
Intake, check-in and rooming status help staff coordinate the next handoff. Complaint-focused templates give the clinician a prepared starting point.
02
Document the procedure as you work.
Use laceration-repair, incision-and-drainage, splinting and injection notes with reviewable code proposals. Centor/McIsaac, CURB-65, Wells and HEART tools are available for clinician-selected use.
03
Don’t lose the work after discharge.
Connect aftercare communication, culture callbacks, referrals and return visits to the record. The clinician reviews documentation before the claims team continues.

AFTER THE PATIENT LEAVES

Discharged shouldn't mean disconnected.

Culture callbacks, discharge follow-ups and unconfirmed referrals are surfaced for the responsible team, rather than disappearing when the encounter ends.

Incoming clinical documents with structured result proposals and original evidence

Keep culture callbacks in view
A result that needs follow-up becomes visible work for the responsible team, with the patient record available for clinical review.
Carry aftercare forward
Connect discharge follow-ups and return visits to the encounter instead of a separate paper list.
Follow the referral handoff
Surface an unconfirmed referral for staff review so the next step remains visible after the visit ends.

CLEAR RESPONSIBILITIES

Clinical decisions stay with your clinicians.

Care Packs provide specialty intake, documentation, offered scores, treatment-plan recalls and attention worklists. Scores use published definitions and stated inputs; clinicians choose when to use them. Clinical proposals require review. Specialty interfaces and local protocols are confirmed during setup.

Explore the Trust Center

BEFORE YOU DECIDE

A few useful answers.

Is ambient scribing included in the plan?

Ambient scribing is an optional $69 per provider per month add-on, scoped to the provider across clinics. It is not included in the base plans. Patient consent and clinician review are required.

Is this an emergency triage service?

No. The AI receptionist handles administrative requests and routes matters to staff. Clinical triage, emergency care and escalation remain the clinic’s responsibility.

Can we bring our existing forms and records?

Existing PDF forms can become conversational intake. C-CDA imports support key clinical records; import completeness depends on the source export and should be validated before everyday use.

Do we have to replace all our systems at once?

No. Discuss the workflows you want to improve first and the tools you plan to retain. We will confirm supported handoffs and the scope of a staged adoption.